1. General Policy
The HR Documentation Implementation Program includes digital resources, documentation templates, implementation guidance and online sessions. Because the program may provide access to digital resources and commence processing immediately after payment, refunds are subject to the terms set out below.
2. Digital Resources
Once digital documents, templates, ebooks or other program resources have been made available to the participant, the purchase may generally be treated as non-refundable, except where a refund is required under applicable law or where The Consulting Mind expressly approves a refund.
3. Duplicate or Incorrect Payments
In the event of a duplicate payment or an amount incorrectly charged due to a technical or payment-processing issue, the matter may be reviewed and the eligible excess amount may be refunded through the original payment method.
4. Payment Successfully Deducted but Registration Not Received
If the payment amount has been successfully deducted but the registration or program access has not been received, please contact us with the payment reference or transaction details. We will verify the transaction and take appropriate action.
5. Technical Issues
Where a participant experiences a genuine technical issue preventing access to purchased resources or an included online session, reasonable efforts will be made to resolve the issue or provide an alternative means of access.
A technical access problem does not automatically create a refund entitlement where the purchased service or resources can otherwise be provided.
6. Live Sessions
If an included live session is rescheduled, reasonable efforts will be made to provide an alternative session or suitable access arrangement. Session rescheduling by itself does not automatically create a refund entitlement.
7. Refund Request
Where a refund request is eligible for consideration, the participant should contact The Consulting Mind with the name used during registration and the relevant payment or order details.
Refund requests may be reviewed based on the nature of the request, the status of resource delivery, payment records and applicable requirements.
8. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another reasonable method agreed for the transaction.
The time taken for the refunded amount to appear in the participant's account may depend on the payment provider or financial institution.
9. Non-Transferability
Program access and digital resources are intended for the registered purchaser or authorized participant. Transfer of access to another person may be restricted unless approved by The Consulting Mind.
10. Contact for Refunds
For refund-related questions or transaction issues, please use the Contact Us page and provide the relevant payment or order reference wherever available.
11. Policy Updates
This Refund Policy may be updated from time to time to reflect changes in the program, payment arrangements, business practices or applicable requirements. The updated version will be published on this page.